Technology issues and challenges faced by your business in today’s increasingly complex technology-dependent environment requires proactive support to mitigate risk and increase reliability of key systems.

Freedom Solutions technical support services helps you maintain higher availability and IT performance with integrated maintenance, support and managed services for hardware and software. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running.

Our support services are designed to:

• proactively reduce the risks of costly downtime;
• ease resource and skills constraints;
• simplify IT management;
• optimise system performance; and
• improve productivity, security, compliance and return on IT investment.

Components within our IT Support Services:

Service Desk and Incident Management

Our workflow helps you increase service uptime and employee productivity by providing priority access to dedicated and focused resources to manage, troubleshoot, and speed resolution of issues that might arise.

Problem Management

We adopt the industry best practices to resolve the root cause of incidents, and to prevent the recurrence of incidents related to these errors.

Change Management

New changes to the IT infrastructure and its components are defined, prioritised, planned, tested before implemented in order to ensure that interruptive effects upon the running operation are kept to a minimum.

Release Management

Our release management team is the central responsible body for the implementation of changes to the IT Infrastructure and help guide IT efforts from planning through testing and into production, so that these are carried out in an effective, secure and verifiable manner.

Configuration Management

We ensure changes are documented and the updated status of the information is regularly checked, providing updated and historical information are continuously available.